Tieron Terms of Service

1. Scope and acceptance

These Terms of Service (the “Terms”) govern the use of the supply-chain risk management service “Tieron” (the “Service”) operated by Meliorra Inc. (“we”, “us”). By using the Service you agree to the Terms. Consent given at account registration is deemed given on behalf of your organization.

2. Definitions

“User Data” means supplier lists, spend figures, site information, SAQ responses, and any other data you upload or enter. “Personal Information” means personal information as defined in Japan’s Act on the Protection of Personal Information (APPI) and, where applicable, equivalent laws such as the GDPR.

3. Account registration

Use of the Service requires an account and a company profile (company name, employee count, industry, business description). You must register true and accurate information, keep your credentials secure, and are responsible for all activity under your account. The Service is for business use.

4. The Service; beta status

The Service provides risk enrichment from public reference data, sanctions/UFLPA screening, SAQ distribution and collection, and supply-chain visualization. The Service is currently provided free of charge as a beta; we may add, change, or discontinue features, or introduce paid plans, with prior notice.

5. User Data

You retain all rights to User Data. We process it only as needed to provide, maintain, improve, and secure the Service. Spend figures are private tenant data — never displayed to other users or disclosed to third parties. Where a supplier configures disclosure controls (masking), we restrict display accordingly, while aggregated risk values remain visible by design. We may use statistically anonymized information that cannot identify any company for service improvement and statistics.

6. Personal Information

We may collect: (1) your email address and authentication data; (2) contact details in company profiles; (3) names and email addresses of supplier contacts that you enter to send SAQ invitations; (4) personal information contained in SAQ responses; (5) service usage logs. We use it only for: authentication, providing and improving the Service, sending SAQ invitations and service notices, support, preventing abuse, and legal compliance. We handle Personal Information in accordance with the APPI and other applicable laws and apply reasonable security measures. Processing is entrusted to service providers as needed — currently Google Cloud Platform / Firebase (hosting, authentication, database) and Resend (email delivery) — which may be located outside Japan; we verify an adequate level of protection when selecting and supervising them. We do not sell Personal Information and do not provide it to third parties without consent except as required by law. When you enter a third party’s personal information (e.g., a supplier contact), you are responsible for having obtained it lawfully and for any required notice to or consent of that person. Individuals may request disclosure, correction, suspension of use, or deletion of their Personal Information via the contact below. Details are set out in the Privacy Policy, which prevails over this Article for personal-data handling.

7. Nature of screening output

Risk scores, sanctions/UFLPA match results, and other outputs are decision-support estimates derived from public data and name matching. They are not a legal determination of sanctions status or regulatory compliance. Verify against primary sources before acting.

8. Prohibited conduct

You must not: violate applicable law; scrape, bulk-extract, or resell the underlying reference datasets; enter unlawfully obtained personal information; interfere with the operation of the Service; attempt unauthorized access; impersonate others; or engage in any conduct we reasonably deem inappropriate.

9. Intellectual property

All intellectual-property rights in the Service belong to us or our licensors. The Terms grant no rights beyond those necessary to use the Service.

10. Disclaimer

The Service is provided “as is” during the beta. We do not warrant accuracy, completeness, fitness for a particular purpose, or uninterrupted availability. Reference data originates from third-party public sources and we do not warrant its accuracy or currency.

11. Limitation of liability

Except in cases of our willful misconduct or gross negligence, we are not liable for damages arising from use of the Service, including indirect, consequential, or special damages and lost profits. Where we are liable, our aggregate liability is capped at the fees you paid in the preceding 12 months or, during the free beta, JPY 10,000.

12. Suspension, termination, and deletion

We may suspend accounts that violate the Terms, with prior notice where practicable. You may request account deletion at any time; we will delete User Data and Personal Information within a reasonable period, except where retention is required by law.

13. Changes to the Terms

We may amend the Terms in accordance with Article 548-4 of the Japanese Civil Code. For material changes we will give reasonable advance notice in the Service or by email. Continued use after the effective date constitutes acceptance.

14. Governing law and jurisdiction

The Terms are governed by the laws of Japan. The Tokyo District Court has exclusive jurisdiction in the first instance over disputes relating to the Service.

15. Contact

Questions about the Terms or personal-data handling: Meliorra Inc., y.hagiwara@meliorra.co